Refund policy

When you, as a consumer, make a purchase from an online shop, you are automatically entitled to a 14-day cooling-off period. This period begins on the day you receive your order. You are therefore entitled to return your order to the online shop within 14 calendar days (without giving a reason). Once the return has been registered, you have a further 14 days to return the order in good condition.

As required by law, you may return your order to DispoPet within 14 calendar days. Our condition is, however, that the product is returned undamaged, in its original packaging (where reasonably possible) and without any signs of use (e.g. broken seal).

If the item is a garment (e.g. a Copperbody), it may be removed from the packaging to check the size by holding it next to your pet. For hygiene reasons, we cannot accept returns of garments that have been worn. If we find that a returned item has been worn and, for example, is covered in hair, soiled, stained or washed, we cannot accept the return and will charge you for the loss of value. If the product has become unsellable, you may choose to have the product returned to you. The costs for this will then be at your own expense.

If you wish to return your order, please email klantenservice@dispopet.nl and we will send you the details for returning the item. Please note that you are responsible for the cost of the return postage.

Please include a copy of the delivery note/invoice with your return so that we know who the parcel is from.

Once we have received your return in good condition (undamaged, unused and in the original packaging), we will instruct the payment provider to refund the purchase amount to the bank account used to make the purchase. No refunds will be issued until the items have actually been returned to DispoPet B.V.